I didn't realize that I was supposed to actually answer a few questions.
Hardest thing about the habits is probably attitude when crunched for time. I do believe in technology and have set up our online registration for our library programs. Its been a great hit from all areas. Have had parents, teens and elderly people thanking the librarians for doing this. That kind of feedback is magical. It is difficult to get staff to "buy in" to it sometimes but the amount of hours it saves me, is worth it. Are there mistakes and questions? yes, but they can be fixed. So, sometimes just because we are busy, its difficult to change the way things have always been done. This challange I see as a way to get out of a rut and reach out a bit.
I would like to have our librarians in our library blog just to each other. It might help in communication. When more people take this challenge I think they will be more comfortable with technology and not see it as "something more to do" I do recognize and have felt the same way at times.
I would like to see a patron book review blog for our website in the future. I can see the pros and cons with it, but I think it would be a great customer service feature.
Monday, July 6, 2009
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